Privacy Policy

1. Introduction

Trektoo ("we," "us," or "our") is committed to protecting the privacy of our business partners ("Agencies") and their customers. This Privacy Policy explains how we collect, use, and safeguard information within the Trektoo B2B Portal.

2. Information We Collect

We collect information necessary to provide travel distribution services, including:

• Agency Information: Business name, registration details, tax ID, and contact information.
• Personnel Data: Names, emails, and phone numbers of agency staff using the portal.
• Customer Data: Guest names, nationalities, and passport details required by travel suppliers for bookings.
• Financial Data: Wallet transaction history and bank transfer receipts for top-ups.

3. How We Use Information

Information is used for the following purposes:

• To facilitate hotel and activity bookings with global suppliers.
• To verify agency credentials and prevent fraudulent activity.
• To manage wallet balances and process withdrawal requests.
• To generate branded vouchers and invoices for your clients.
• To communicate system updates and booking confirmations.

4. Data Sharing and Suppliers

To complete your bookings, we share necessary guest information with our travel suppliers (e.g., Travellanda, Klook, Ratehawk) and service providers. These third parties are contractually obligated to use this data only for the purpose of providing the requested travel services.

5. Security

We implement industry-standard security measures, including SSL encryption and secure server environments, to protect your financial and personal data. Access to the B2B portal is restricted via role-based authentication.